When you receive a sewing machine for service, the very first thing you must do is get the low down.
Not only do you need all the contact information. Yes, you need name, address, phone, and email address. But you need something more.
You need to find out what the sewing machine user thinks, feels, and observes about their sewing machine. Sewing Machine Repair begins with addressing the concerns and needs of the customer.
You may hear things like, "It just won't sew."
You might hear, "The threads just bunch up under the fabric."
You might hear, "I just can not wind a bobbin."
You might hear, "When I press down on my foot pedal, nothing happens."
You might hear, "It just doen't make a descent stitch anymore."
Satisfying the customer means, listening and hearing their frustrations. Understanding the customer's problems, means you can go directly to the solutions.
In most cases, the diagnosis is fairly quick and easy once you understand how the sewing machine works. Sewing Machine Repair begins with this diagnosis. Let your customer help you.
If you complete a sewing machine repair, and fail to resolve the original complaint; you have failed. It is essential to fix the sewing machine problems experienced by the user.